FREQUENTLY ASKED QUESTIONS

Q: IF I LIVE OUTSIDE OF THE U.S. CAN I PLACE AN ORDER THROUGH 180S.COM?
A: At this time, we are able to ship orders outside of the U.S. to Canadian customers only. 

Q: HOW DOES 180S SHIP CUSTOMER ORDERS?
A: We ship via UPS Ground only.  UPS  cannot ship to a P.O. Box address.

Q: HOW CAN I PAY FOR MY ORDER THROUGH 180S.COM?
A: We accept Visa, Mastercard, American Express, and Discover.

Q: HOW CAN I CHECK THE STATUS OF MY ORDER?
A: You should receive an email confirmation with your UPS tracking number within 5-7 business days of placing your order. Once you receive this, you can track your order at ups.com. If you do not receive this information, please email your order number  to [email protected] or call customer service (646-981-2534).

Q: I DIDN’T RECEIVE AN ORDER CONFIRMATION. DID MY ORDER GO THROUGH?
A: Please contact Customer Service at [email protected] or by calling 646-981-2534.

Q: WHAT DO I DO IF MY CREDIT CARD INFORMATION IS NOT BEING ACCEPTED?
A: For security purposes, when the “bill to” address is not the same as the “ship to” address, the info is sometimes rejected. If this happens: Please call Customer Service at 646-981-2534 and we will take care of you.

Q: HOW SHOULD I CLEAN MY GLOVES, EAR WARMERS, AND ACCESSORIES?
A: 180s gloves can be spot-cleaned. For specific washing instructions, please check the care tag sewn into the wrist area of your gloves. 180s ear warmers can be spot-cleaned. For specific washing instructions, please check the care tag sewn into the left earpiece. 180s Lush Accessories (scarf, headband, neck gaiter) can be machine washed in cold water, gentle cycle. Please do not use fabric softener or bleach and dry flat. For more specific instructions, please refer to the care tag sewn into the product.

180s QuantumHeat Accessories (Phrostee, Phreez, and Shiver) can be machine washed in cold water, gentle cycle. Please do not use fabric softener or bleach and dry flat. For more specific instructions, please refer to the care tag sewn into the product.

NOTE: PRODUCTS CONTAINING ELECTRONICS (EAR WARMERS WITH HEADPHONES, BLUETOOTH, LED EAR WARMERS, GLOVES AND BEANIE) SHOULD BE SPOT-CLEANED ONLY.

Q: HOW LONG SHOULD I EXPECT MY LED BATTERIES TO LAST?
A. CR2016s are small, disk-shaped, lithium batteries and are sometimes called “coin cell” or “button cell” batteries. The CR2016 is about the size of a quarter, with a slightly smaller diameter. The life of the battery varies depending on the product, power consumption, and usage. If left on, the battery life could last up to 60 hours and if left flashing it would last up to 120 hours.

Q: WHERE CAN I GET ADDITIONAL BATTERIES FOR MY LED ITEM?
A: The batteries used in 180s LED products are CR2016 and are available where most batteries are sold.

Q: THE LED LIGHTS ON THE BEANIE I ORDERED DO NOT SEEM TO WORK? IS THERE SOMETHING I NEED TO DO IN ORDER FOR THE PRODUCT TO OPERATE PROPERLY?
A: Please make sure to remove the plastic battery saver tab that is located in between both CR2016 batteries. Turn the beanie inside out. Located to the right of the LED strip you’ll find a pocket which contains the battery pack. Remove the battery pack from the pocket, but be careful not to pull the cord completely out of the product. Remove the plastic tab and place the battery pack back into the pocket.

Q: THE LED LIGHTS ON THE GLOVES I ORDERED DO NOT SEEM TO WORK? IS THERE SOMETHING I NEED TO DO IN ORDER FOR THE PRODUCT TO OPERATE PROPERLY?
A: Remove the plastic tab (battery saver) from both gloves in order for the LED to turn on. The plastic tabs will be located in the pocket which houses the battery pack. Click once to turn LED lights on. Click twice to make the LED lights flash. Click three times to turn LED lights off.

Q: HOW DO I REPLACE THE LED LIGHTS ON MY GLOVES, BEANIE, AND EAR WARMERS?
A: Remove the battery pack from the sewn in pocket. Remove batteries from the plastic casing. Slide out both CR2016 batteries from metal housing. Replace with 2 new CR2016 batteries. Make sure the positive (+) side of both batteries faces the metal battery housing on the control module. NOTE: PLEASE BE SURE TO CAREFULLY REMOVE THE BATTERY PACK FROM SEWN IN POCKET, SO THAT THE WIRING DOES NOT SEPARATE.

Q: I’M HAVING TROUBLE PAIRING MY BLUETOOTH EAR WARMERS. WHAT SHOULD I DO?
A: After fully charging the Bluetooth and checking to be sure your phone is not paired to any other device, press the button until the light turns from red to blue and then to a rapid red/blue flash. This can sometimes take 15-20 seconds. Complete instructions are in the manual that came with your Bluetooth and is also available on our website. There is also a tutorial available: 
Bluetooth Tutorial

Q: I’M EXPERIENCING AN ECHO WITH MY BLUETOOTH® EAR WARMERS. WHAT SHOULD I DO?
A: Depending on recipient and location, there is sometimes an echo on your listener’s end. To remedy this, simply adjust your volume up or down.

Q: WHERE CAN I BUY 180S PRODUCTS IN MY AREA?
A: 180s sells to most major retailers in the country; department stores, sporting goods, farm supply and hardware stores.  Most of our products are available at www.180s.com and we’ll be happy to help you try and locate the item you need if you can’t find it on our site.